{"id":1151,"date":"2024-10-09T16:36:12","date_gmt":"2024-10-09T14:36:12","guid":{"rendered":"https:\/\/www.transaltitude.fr\/?page_id=1151"},"modified":"2025-04-25T16:16:28","modified_gmt":"2025-04-25T14:16:28","slug":"travel-claim","status":"publish","type":"page","link":"https:\/\/www.transaltitude.fr\/en\/travel-claim\/","title":{"rendered":"Travel claim"},"content":{"rendered":"\n<p class=\"has-text-align-center has-regular-font-size\">Find all the information you need to make your claim.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" data-id=\"1378\" src=\"https:\/\/www.transaltitude.fr\/wp-content\/uploads\/2024\/10\/reclamation-SAV-1-1024x473.jpg\" alt=\"\" class=\"wp-image-1378\" srcset=\"https:\/\/www.transaltitude.fr\/wp-content\/uploads\/2024\/10\/reclamation-SAV-1-1024x473.jpg 1024w, https:\/\/www.transaltitude.fr\/wp-content\/uploads\/2024\/10\/reclamation-SAV-1-300x139.jpg 300w, https:\/\/www.transaltitude.fr\/wp-content\/uploads\/2024\/10\/reclamation-SAV-1-768x355.jpg 768w, https:\/\/www.transaltitude.fr\/wp-content\/uploads\/2024\/10\/reclamation-SAV-1-1536x710.jpg 1536w, https:\/\/www.transaltitude.fr\/wp-content\/uploads\/2024\/10\/reclamation-SAV-1-2048x946.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">exchange Transaltitude<\/h2>\n\n\n\n<p><strong>Exchanging a reservation is free of charge.<br>Exchanges are possible up to 10 hours before the departure time of the ticket to be exchanged. <\/strong><\/p>\n\n\n\n<div class=\"wp-block-group mis-en-avant is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Go to your personal space: click on your space in the top right corner and enter your username and password.<\/li>\n\n\n\n<li>Open the list of orders in your customer account.<\/li>\n\n\n\n<li>Open the &#8216;Order Details&#8217; for the order you wish to exchange.<\/li>\n\n\n\n<li>Click on the &#8216;EXCHANGE&#8217; button.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p><strong>It is important to note that you can only exchange the date and time of your ticket.<\/strong> <strong>It is not possible to change the stop.<\/strong><\/p>\n\n\n\n<p>Exchanges are not possible for \u2018last minute\u2019 purchases made between 10 hours and 15 minutes before departure.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Transaltitude - \u00c9changer son billet\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ddUUYAAQJsg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Refund transaltitude<\/h2>\n\n\n\n<p><strong>You can cancel your ticket online from the day after purchase<\/strong> (after midnight on the day of purchase).<\/p>\n\n\n\n<div class=\"wp-block-group mis-en-avant is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Go to your personal space: click on your space in the top right corner and enter your username and password.<\/li>\n\n\n\n<li>Open the list of orders in your customer account.<\/li>\n\n\n\n<li>Open the &#8216;Order Details&#8217; for the order you wish to cancel.<\/li>\n\n\n\n<li>Click on the &#8216;REFUND&#8217; button.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Refunds are not possible for \u2018last minute\u2019 purchases made between 10 hours and 15 minutes before departure.<\/strong><\/p>\n\n\n\n<p>If you are unable to make your cancellation, you can contact our customer service department to request a refund. The request must be made in writing at least 48 hours before the departure time of the 1st ticket in the order.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Transaltitude - Rembourser son billet\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ewIyfKa3AB4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Exchange &amp; refund Skiligne<\/h2>\n\n\n\n<p><strong>Skiligne tickets, which include transport and ski pass, are non-exchangeable and non-refundable. <\/strong>We would also like to remind you that we cannot be held responsible if the ski runs are closed when you arrive at the resort.<\/p>\n\n\n\n<p>If you have any questions about a refund or exchange of your Skiligne ticket, please do not hesitate to contact our customer service team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.transaltitude.fr\/en\/contact-us\/\">CONTACT US<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find all the information you need to make your claim. exchange Transaltitude Exchanging a reservation is free of charge.Exchanges are possible up to 10 hours before the departure time of the ticket to be exchanged. It is important to note that you can only exchange the date and time of your ticket. It is not [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Travel claims - Transaltitude","_seopress_titles_desc":"Access all the information you need to make a claim, exchange or refund your Transaltitude or Skiligne tickets.","_seopress_robots_index":"","footnotes":""},"class_list":["post-1151","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/pages\/1151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/comments?post=1151"}],"version-history":[{"count":7,"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/pages\/1151\/revisions"}],"predecessor-version":[{"id":2609,"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/pages\/1151\/revisions\/2609"}],"wp:attachment":[{"href":"https:\/\/www.transaltitude.fr\/en\/wp-json\/wp\/v2\/media?parent=1151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}