Grenoble to resort › Buy tickets › Sales Terms and Conditions

Sales Terms and Conditions

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Travel with a valid ticket

Passengers may travel if they have paid for their seat. On payment, travellers are issued with a ticket.
For purchases made online or by phone, a photo id or a proof of discount may be asked for at boarding when a passenger shows their travel ticket.

Section I.1 - Free travel

Beneficiaries: Children under 2 travelling on the knees of an adult, space permitting.

Section II.2 - Rates and Ticket offers

Fares are in euros and tax-inclusive. The fares applied are those displayed the day the ticket is bought. These fares are available at www.transaltitude.fr and are displayed at Transaltitude ticket offices.

Transaltitude travel tickets	conditions
Single Full fare	Everyone
Return Full fare	Everyone
Full fare day return	Everyone Valid for one same day return journey
Reduced fare day return	Reserved to customers: - under 26 - over 70 - Transisère card holders with a valid annual or monthly PASS Valid for one same day return journey
5 person fare	Corresponds to a one way journey for 5 people travelling together at the same time and on the same day.
Reduced fare Single	Reserved to customers: - under 26 - over 70
Reduced fare Return	Reserved to customers: - under 26 - over 70 Valid for one outward and one return journey
20 journey travelcard	Reserved for: - seasonal workers (employee at a ski resort on this route - work contract must be presented) - inhabitant of one of the ski resorts on this route ("taxe d'habitation" document must be presented) Card with name and photo sold by VFD agencies and valid for 20 one-way journeys - must be used during the 2011/2012 winter season.
SKILIGNE (See section II.5)	Offer available for a day return and includes a voucher which is exchanged for a day ski pass at the ski resort. TTI (Trans ‘ Tourisme Isère) members benefit from reduced Skiligne rates at Alpe d'Huez and Prapoutel ski resorts (A valid TTI PASS must be shown at boarding).
Accompanied luggage (See section III.2)	- Extra luggage fee = 8.00€ per bag for all luggage except for passenger Luggage Pack. - Non-standard or XXL luggage fee is 16.00€

 

Section II.3 - Payment Procedures

All payments must be made in euros.
Accepted forms of payment:

• On board: by cheque (French) or in cash
• Online: by credit card
• Ticket agents: by credit card, by cheque (French), in cash (depending on the ticket agent)

Section II.4 - Travel ticket validity

Travel tickets are valid for the journey, day and departure time indicated on the ticket.

Section II.5 - Skiligne travel ticket

• This travel ticket is not a ski pass. The ski pass is given to the customer on arrival at the resort, when the Skiligne ticket is presented.
• Skiligne products cannot be refunded whatever the circumstances.
• When a Skiligne customer arrives at the resort and the ski slopes are closed due to bad weather, they must go straight to the ski pass offices. Only the ski lift company can decide whether the Skiligne pass can be partially exchanged or refunded. The return travel part of the Skiligne offer may not be exchanged or refunded as it will have been used.
• Snow guarantee is not included in the Skiligne offer: the customer should contact the ski pass offices for this service.

Terms of sale

Section III.1 - Times

Times are not contractually binding: they have been established according to average weather and traffic conditions. Thus, the carrier shall not incur liability for the non-performance of the sales conditions herewith due to force majeure or unforeseeable circumstances. Force majeure applies to any unpredictable, unpreventable and insurmountable external event or circumstance beyond the control of the affected Party, which prevents the carrier from fulfilling all or part of its obligations. In all cases, the carrier shall do everything possible to limit the duration and effects of the unforeseeable circumstance, force majeure or external event. Transaltitude times and resort stops are available online at www.transaltitude.fr

Section III.2 - Accompanied luggage

A TRANSALTITUDE ticket includes the transport of one luggage pack per person which includes: 1 suitcase or travel bag (placed in the hold) + 1 piece of hand luggage (placed in the overhead compartments) + 1 pair of ski boots (in the hold) + 1 pair of skis (in the hold). Any additional luggage or any over-sized or overweight luggage shall be charged according to the going rates.
The customer is responsible at all times for any hand luggage kept on board: it must not obstruct the aisle or emergency exits. Any object exceeding 5 kg and longer or wider than 50 cm, must be stored in the luggage hold and will incur extra cost. Any luggage left unattended near the coaches before boarding or disembarking will not be taken into account by the driver.

Luggage loading conditions

Luggage must not exceed 20 kg per person. Any luggage exceeding these conditions shall be considered non-standard and charged as such according to the going carrier rates. The following is prohibited on board: any hazardous, unsanitary, corrosive, inflammable, explosive or gas substances.
The customer cannot hold VFD liable in the event of damage caused to luggage by deficient or incorrect packing and packaging.

Theft or damage in the hold

The carrier is responsible for hold luggage.
However, the carrier is not liable for cash, bank notes or any other paper money, jewellery, and precious or valuable objects. Should the carrier be found liable for any loss or damage, compensation may be awarded on presentation of a proof of purchase
not exceeding €150 and allowing for fair wear and tear.

Carriage of bikes and mail

The carriage of bikes and mail is prohibited on buses.

Section III.3 - Access to vehicules

The carrier reserves the right to refuse that a passenger boards for the following reasons:
Any person whose condition is considered to affect the safety and comfort of other passengers and the quality of the service provided .
Futhermore, it is prohibited to:

• talk to or distract the driver during the journey unless absolutely necessary,
• smoke or light matches or lighters,
• beg or distribute or sell anything in the vehicle, or collect signatures or carry out surveys in the vehicle without prior consent from the Conseil Général,
• hinder circulation within the vehicle as well as the boarding or disembarking of other travellers,
• behave in a manner that causes a nuisance or is abusive and disrupts other passengers,
• dirty or damage the interior of the vehicle,
• consume intoxicating liquor or drugs,
• eat and drink in the vehicle,
• be fraudulent or steal.
• Seatbelts must be worn on the buses. Any passengers aged 13 and above refusing to do so remain entirely responsible for their actions. The carrier can in no case be held liable.

Section III.4 - Accompanied animals

Dogs held on a leash and muzzled are authorized on board along with cats and other pets held in cages and placed on knees. Large dogs are authorized as long as they travel on a full fare ticket and are muzzled, attached and travel on the floor at the customer's feet.
Dogs are not permitted in the aisle or on seats.
Category 1 attack dogs are not permitted on board.
The carriage of exotic animals is prohibited.

Section III.5 - Claims

To exchange or cancel a ticket, you must send the original copies to our office.

TERMS AND CONDITIONS FOR REFUNDS AND EXCHANGES
Refunds and exchanges can be made up to the departure date by written request to the address here below	Full refund
When the departure date is passed	Ticket(s) non refundable or exchangeable
SKILIGNE	Non-exchangeable/non-refundable

All claims must be sent by mail with the original ticket and any other proof in the month following the travel date to the following address:

Service Clientèle VFD BP406 - 22, av Doyen Louis Weil 38017 Grenoble Cedex1, FRANCE

Section III.6 - Ticket purchase

• Online: www.translatitude.fr
• By phone: 0820 08 38 38 (0.118€/min)
  Any ticket bought online or by phone are subject to the sales terms
  and conditions of www.bus-et-clic.com/
• From a VFD ticket agent: find a Transaltitude ticket agent at www.translatitude.fr

 

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